Checking out the Grand Okan Hotel in Alanya.
During my recent trip to Alanya, I checked into one of the region’s most popular hotels – the Grand Okan.
I’m a firm believer that a luxury is nothing without good service. The most expensive meal can taste quite bland when there is no passion from the people serving it. Some of the best hotels in the world suffer from their stiff, impersonal ways. It makes me wonder: how difficult is it to provide warm customer service (are you listening Barcelo Solymar?)?
I checked into the Grand Okan Hotel in Alanya well after midnight. I was tired from travelling and suffering from a bit of a cold. Thankfully, I was welcomed by Amanda – the hotel’s incredibly friendly general manager. From Britain originally, she moved to Turkey over 15 years ago and lives and breathes the culture. Full of stories, charm and infectious warmth, she oversees a happy workforce who go out of their way to meet customers’ needs. It’s no wonder loyal holidaymakers return year after year.